Refund policy
Return & Refund Policy
Last Updated: June 2026
At LeafNook, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a free 30-day return and refund policy.
Return Window
Customers may return eligible items within 30 days from the delivery date.
Free Returns
We provide free return shipping worldwide for eligible products.
There are no restocking fees.
Eligible Return Conditions
Products must:
- Be returned within 30 days.
- Be in original condition.
- Include all original packaging and accessories.
- Not show excessive damage caused by misuse.
Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Final sale items
- Customized products
- Products damaged by improper use
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Include:
- Order number
- Photos of the item
- Description of the issue
We will provide a replacement or full refund at no additional cost.
Refund Process
Once your return is received and inspected, we will notify you by email.
Approved refunds will be processed to the original payment method within 5-10 business days.
Bank processing times may vary.
Late Refunds
If you have not received your refund:
- Check your bank account.
- Contact your payment provider.
- Contact us for assistance.
Contact
Email: support@leafnook.space
Phone: +1 (604) 541-0504